Frequently Asked Questions
All of our products are made entirely with oils, butters, produce and fragrances that are naturally occurring in our environment. However, when water, fruits, vegetables and milks are part of a product, there are special precautions that must take place in order to prevent the product from spoiling and being harmful for skin and hair. There are also certain ingredients needed for oil and water blend together in a product. We take extra care to use these additional ingredients at a minimum as well as make sure that these ingredients are derived or cultivated from natural sources; we do not use harmful synthetic ingredients, carcinogens, mineral oils, parabens or sulfates.
What does saponified mean?
Sodium Hydroxide, or Lye, is used in each and every single bar of soap, everywhere-it is the single ingredient that turns oils and butters into a hard substance that cleans our bodies. Once the lye and oils are mixed, the mixture "cooks" (becomes extremely hot) and is poured into a mold to take its shape. This process is called 'Saponification' and hence, the final product is the result of saponified oils and butters.
From there, the soap bars are cut/shaped and air dried for 4-6 weeks, which is called "curing." During this time, all of the lye is drawn out of the soap bars and none remain on the final bar you use on your skin. This is how we are able to post "pre-order" soap bars that have been made, but are currently curing to ensure skin safety.
What are Pre-Order Soap Bars?
Please see above for a quick rundown of the soaping process! We often have batches of soap that have already been made and cut and are just finishing out their 4-6 weeks of curing. These bars are available for pre-order and we'll always list exactly when they will ship out to you.
What is the shelf life of your products?
Our shelf life for soap bars are 1+ years. Our bath tea bags should be used within 2 months of purchase. Our products are still considered natural, so it is best to keep them out of direct sunlight and extremely hot temperatures.
Where do you source your ingredients from?
We source our ingredients from bulk wholesalers and local suppliers. We make sure each product is responsibly sourced; its cultivation doesn't endanger the homes of wildlife nor are any animals harmed in the acquisition of the milk or silk we use.
Where are your products made?
All of our products are made by hand in Chicago, IL
Do you test on animals?
No. We do not test any of our products on animals.
Do you have gluten free or vegan products?
Yes! Many of our products are both gluten free and vegan. We mark products with a V for vegan and G for gluten free on the product description page.
How much is shipping?
Shipping is a flat rate of $6.99. If your order is particularly heavy, additional shipping costs may occur. Any order over $50 qualifies for free shipping.
When will my order ship?
Most orders are shipped 48 hours or less after your order is placed. If there is an exception due to a specific item or pre-order, we will make that information available prior to checkout. Please allow for additional shipping time for national holidays and during inclement weather.
What is the loyalty program?
Our loyalty program is our way of giving back to our ongoing customers! Each purchase earns points that can be accrued for discounts on future purchases. We even give points for referring a friend or sharing us on social media. Learn more about the loyalty program here!
My question isn't answered?
Please fill out our contact form for any additional questions and someone will reply to you within 24 hours!